This queue is for tickets about the RT-Extension-MandatoryOnTransition CPAN distribution.

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Id:
98318
Status:
resolved
Priority:
Low/Low

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Requestors:
crispytaco [...] gmail.com
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Subject: Custom Field Groupings
Date: Mon, 25 Aug 2014 18:02:31 -0500
To: bug-RT-Extension-MandatoryOnTransition@rt.cpan.org
From: Michael Rock <crispytaco@gmail.com>
Hey guys, I'm on RT 4.2 with version 0.6 of your plugin.

If I use custom field groupings in RT core, it seems to break the plugin for me.

After a bit of troubleshooting, it looks like the custom field groupings feature adds the group name to the to the html input's id and name attributes, thus the extension is no longer able to find the element.

This could very well be my setup or that I've incorrectly installed/configured the extension and RT, but If not, I figured I should submit a bug report.

Thanks for the code and your time!
--CrispyTaco


Hi CrispyTaco It's true that current version doesn't support grouping custom fields. I'm working on it and hopefully we can support that in the next version. Regards sunnavy On Mon Aug 25 19:02:41 2014, crispytaco@gmail.com wrote:
Show quoted text
> Hey guys, I'm on RT 4.2 with version 0.6 of your plugin. > > If I use custom field groupings in RT core, it seems to break the plugin > for me. > > After a bit of troubleshooting, it looks like the custom field groupings > feature adds the group name to the to the html input's id and name > attributes, thus the extension is no longer able to find the element. > > This could very well be my setup or that I've incorrectly > installed/configured the extension and RT, but If not, I figured I should > submit a bug report. > > Thanks for the code and your time! > --CrispyTaco
Hi CrispyTaco I've made a fix to this and I believe it will be included in the next release. Regards sunnavy On Fri Feb 13 07:56:32 2015, SUNNAVY wrote:
Show quoted text
> Hi CrispyTaco > > It's true that current version doesn't support grouping custom fields. > I'm working on it and hopefully we can support that in the next version. > > Regards > sunnavy > > On Mon Aug 25 19:02:41 2014, crispytaco@gmail.com wrote:
> > Hey guys, I'm on RT 4.2 with version 0.6 of your plugin. > > > > If I use custom field groupings in RT core, it seems to break the plugin > > for me. > > > > After a bit of troubleshooting, it looks like the custom field groupings > > feature adds the group name to the to the html input's id and name > > attributes, thus the extension is no longer able to find the element. > > > > This could very well be my setup or that I've incorrectly > > installed/configured the extension and RT, but If not, I figured I should > > submit a bug report. > > > > Thanks for the code and your time! > > --CrispyTaco
>


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