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This queue is for tickets about the RT-Extension-RepliesToResolved CPAN distribution.

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The Basics
Id: 86138
Status: new
Priority: 0/
Queue: RT-Extension-RepliesToResolved

Owner: Nobody in particular
Requestors: dh3 [...]
tsibley [...]

Bug Information
Severity: (no value)
Broken in: (no value)
Fixed in: (no value)

Subject: don't open new tickets on comment emails
Date: Fri, 14 Jun 2013 10:28:36 +0100
To: bug-RT-Extension-RepliesToResolved [...]
From: Dave Holland <dh3 [...]>
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text/plain 778b
A user here has requested that with this extension in place, emails to -comment@ addresses for resolved tickets should not cause a new ticket to be created, but should add the comment to the (resolved) ticket as per default RT behaviour. We fiddled with conditionals based on is_comment but don't know the code well enough to see if that's the right way to do it. thanks, Dave -- ** Dave Holland ** Systems Support -- Infrastructure Management ** ** 01223 496923 ** The Sanger Institute, Hinxton, Cambridge, UK ** -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.

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