|Subject:||don't open new tickets on comment emails|
|Date:||Fri, 14 Jun 2013 10:28:36 +0100|
|To:||bug-RT-Extension-RepliesToResolved [...] rt.cpan.org|
|From:||Dave Holland <dh3 [...] sanger.ac.uk>|
A user here has requested that with this extension in place, emails to -comment@ addresses for resolved tickets should not cause a new ticket to be created, but should add the comment to the (resolved) ticket as per default RT behaviour. We fiddled with conditionals based on is_comment but don't know the code well enough to see if that's the right way to do it. thanks, Dave -- ** Dave Holland ** Systems Support -- Infrastructure Management ** ** 01223 496923 ** The Sanger Institute, Hinxton, Cambridge, UK ** -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE.