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This queue is for tickets about the RT-Extension-CommandByMail CPAN distribution.

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The Basics
Id: 63702
Status: new
Priority: 0/
Queue: RT-Extension-CommandByMail

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Owner: Nobody in particular
Requestors: Horst.Kriegers [...] loro.ch
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Bug Information
Severity: (no value)
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Fixed in: (no value)



Subject: CommandByMail : Test 3
Date: Tue, 07 Dec 2010 15:58:26 +0100
To: <bug-RT-Extension-CommandByMail [...] rt.cpan.org>
From: "Horst Kriegers" <Horst.Kriegers [...] loro.ch>
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Hello, I have trouble by using CommanByMail with CustomfFields. CF labeled with an accent are not saved and CF wihout accent it works fine. Mail is UTF-8 encoded. - CommandByMail : RT-Extension-CommandByMail_DEV-0.08_01 - RT version : 3.8.8 - perl, v5.8.8 built for x86_64-linux-thread-multi - Linux psrtrac1 2.6.16.60-0.42.10-smp #1 SMP Tue Apr 27 05:11:27 UTC 2010 x86_64 x86_64 x86_64 GNU/Linux - MySQL 5.1.45 RT Log extract : ------------------- [Tue Dec 7 14:52:53 2010] [debug]: Guessed encoding: ascii (/opt/rt_dev/bin/../lib/RT/I18N.pm:433) [Tue Dec 7 14:52:53 2010] [debug]: Guessed encoding: ascii (/opt/rt_dev/bin/../lib/RT/I18N.pm:433) ... ... [Tue Dec 7 14:52:53 2010] [debug]: Running CommandByMail as hokr1 (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:184) [Tue Dec 7 14:52:53 2010] [debug]: Found pseudoheader: CustomField.{Impact Continuité} => Non (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Tue Dec 7 14:52:54 2010] [debug]: Found pseudoheader: CustomField.{Qualification sécurité} => Non (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Tue Dec 7 14:52:54 2010] [debug]: Found pseudoheader: CustomField.{Liste désignation/domaine} => eChangebook (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Tue Dec 7 14:52:54 2010] [debug]: Found pseudoheader: CustomField.{Impact image} => Non (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Tue Dec 7 14:52:54 2010] [debug]: Got command customfield{impact continuité} => Non (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213) [Tue Dec 7 14:52:54 2010] [debug]: Got command customfield{qualification sécurité} => Non (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213) [Tue Dec 7 14:52:54 2010] [debug]: Got command customfield{liste désignation/domaine} => eChangebook (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213) [Tue Dec 7 14:52:54 2010] [debug]: Got command customfield{impact image} => Non (/opt/rt_dev/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:213) Sample mail is attached Thanks in advance for you help Horst Show quoted text
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___________________________________________________________
Subject: Rép. : [RT DEV #1662] CommandByMail : Test 3
To: <adi.applications_dev [...] psrtrac1.loro.swiss>
Date: Tue, 07 Dec 2010 15:52:50 +0100
From: "Horst Kriegers" <Horst.Kriegers [...] loro.ch>
Download (untitled) / with headers
text/plain 319b
CustomField.{Impact Continuité}: Non CustomField.{Qualification sécurité}: Non CustomField.{Liste désignation/domaine}: eChangebook CustomField.{Impact image}: Non Champs personnalisé devant être mis à jour : Seulement le dernier est modifier. CustomFields to be updated : Only the the last one is updated


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