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This queue is for tickets about the RT-Extension-CommandByMail CPAN distribution.

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Id: 60571
Status: new
Priority: 0/
Queue: RT-Extension-CommandByMail

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Owner: Nobody in particular
Requestors: kfcrocker [...] lbl.gov
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Subject: Problem with "TakeAction" handling of v-cards
Date: Fri, 20 Aug 2010 12:49:24 -0700
To: bug-rt-extension-commandbymail <bug-rt-extension-commandbymail [...] rt.cpan.org>
From: Kenneth Crocker <kfcrocker [...] lbl.gov>
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To whom it may concern, We've been having a problem with the occasional user sending email to RT while their email is set up to include signiture cards (v-cards). Because we are using CommandByMail, several errors were sent out to that user in response. We cannot ask different Users to turn off their v-card when they need it for other company requirements. While cruising thru the code in TakeAction.pm, I found the error messages I'm getting. I think "TakeAction" needs a patch that will recognize a v-card as valid "regular" email and not a CBM email and just pass it along with the other regular email it gets and not send out an error message. If I was any good at perl, I'd do it. I'm not, but I think that is what is needed. Thank you for your help. Kenn LBNL


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