This queue is for tickets about the RT-Extension-CommandByMail CPAN distribution.

Report information
The Basics
Id:
56933
Status:
new
Priority:
Low/Low

People
Owner:
Nobody in particular
Requestors:
bpkroth [...] gmail.com
Cc:
AdminCc:

BugTracker
Severity:
(no value)
Broken in:
(no value)
Fixed in:
(no value)



Subject: commandbymail: reassign ticket, chained owner commands error
Date: Mon, 26 Apr 2010 08:30:23 -0500
To: bug-RT-Extension-CommandByMail@rt.cpan.org
From: Brian Kroth <bpkroth@gmail.com>
A ticket was owner by user1. I am an Admin on the queue. If I try to reassign the ticket to someone else using "Owner: user2", I get a mailgate error since I have to unassign or steal the ticket first, so I tried to chain Owner commands. It failed with this: Failed command 'Owner: ARRAY(0xb03f560)' Error message: That user does not exist When I tried to do this (without the # ): # Owner: nobody # Owner: user2 Is there a way to do this? Here's my system information: # cat /etc/debian_version 5.0.4 # perl -v This is perl, v5.10.0 built for i486-linux-gnu-thread-multi # dpkg -l | egrep 'commandbymail|request-tracker3'.8 ii request-tracker3.8 3.8.7-1 extensible trouble-ticket tracking system ii rt3.8-extension-commandbymail 0.08-01-4 Change metadata of ticket via email The second package is currently just a local way of distributing the cpan module. http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=579249 Let me know if you need more information. Thanks, Brian

Message body not shown because it is not plain text.



This service runs on Request Tracker, is sponsored by The Perl Foundation, and maintained by Best Practical Solutions.

Please report any issues with rt.cpan.org to rt-cpan-admin@bestpractical.com.