|Subject:||Problems with MIME attached messages and set-* flags/commands|
[I submitted this bug to the main RT bug report system, but was told I am probably using CommandByMail extension -- our sys admin who installed RT is away on a long vacation, so I can't tell for sure, or even what version, but hopefully it will be easy to answer this as "yep, bug, will fix soon", "yep, was a bug, now fixed", or "yep, not possible, won't fix"] We are using RT 3.8.2. I submit tickets predominantly by email. I also use vCards, which means my messages are MIME encoded. The message itself is mime-type text/plain (specifically configured for email to the RT queues). The ticket gets created, but the set-owner: flags (and similar instructions) aren't handled properly.