This queue is for tickets about the RT-Extension-MandatoryOnTransition CPAN distribution.

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The Basics
Id:
133728
Status:
resolved
Priority:
Low/Low

People
Owner:
Nobody in particular
Requestors:
mweinand [...] marcant.net
Cc:
AdminCc:

BugTracker
Severity:
(no value)
Broken in:
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Fixed in:
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Subject: Customfields not showing up
Date: Wed, 11 Nov 2020 17:35:47 +0000
To: "bug-RT-Extension-MandatoryOnTransition@rt.cpan.org" <bug-RT-Extension-MandatoryOnTransition@rt.cpan.org>
From: Marc Weinand <mweinand@marcant.net>

Hey,

 

I assume I did something wrong but the Plugin doesn’t seem to work for our RT 5.0.0 instance.

I have downloaded the plugin via github and afterwards followed the installation instructions. Afterwards I added the following lines to the RT_Siteconfig.pm:

---

Plugin('RT::Extension::MandatoryOnTransition');

 

# {{{ MandatoryOnTransition Plugin Settings

Set($ShowAllCustomFieldsOnMandatoryUpdate, 1);

Set( %MandatoryOnTransition,

    '*' => {

        '* -> resolved' => ['CF.Customer'],

    },

);

# }}}

---

I cleared the mason cache afterwards and did apachectl graceful. Still the custom fields doesn’t show up if I want to comment/correspondent at the ticket and I’m able to close tickets without setting the customer field.

 

Could you please tell me what I did wrong, or which additional information you need to track the error down?

 

Best Regards,

Marc Weinand

Subject: AW: [rt.cpan.org #133728] AutoReply: Customfields not showing up
Date: Fri, 13 Nov 2020 12:52:46 +0000
To: "bug-RT-Extension-MandatoryOnTransition@rt.cpan.org" <bug-RT-Extension-MandatoryOnTransition@rt.cpan.org>
From: Marc Weinand <mweinand@marcant.net>
Hey, you can just close/delete the ticket. The reason for my problem was my own stupidity. -.- Sorry for opening a ticket for nothing. Best Regards, Marc Weinand
Show quoted text
-----Ursprüngliche Nachricht----- Von: Bugs in RT-Extension-MandatoryOnTransition via RT [mailto:bug-RT-Extension-MandatoryOnTransition@rt.cpan.org] Gesendet: Mittwoch, 11. November 2020 18:38 An: Marc Weinand <mweinand@marcant.net> Betreff: [rt.cpan.org #133728] AutoReply: Customfields not showing up Greetings, This message has been automatically generated in response to the creation of a trouble ticket regarding: "Customfields not showing up", a summary of which appears below. There is no need to reply to this message right now. Your ticket has been assigned an ID of [rt.cpan.org #133728]. Your ticket is accessible on the web at: https://rt.cpan.org/Ticket/Display.html?id=133728 Please include the string: [rt.cpan.org #133728] in the subject line of all future correspondence about this issue. To do so, you may reply to this message. Thank you, bug-RT-Extension-MandatoryOnTransition@rt.cpan.org ------------------------------------------------------------------------- Hey, I assume I did something wrong but the Plugin doesn't seem to work for our RT 5.0.0 instance. I have downloaded the plugin via github and afterwards followed the installation instructions. Afterwards I added the following lines to the RT_Siteconfig.pm: --- Plugin('RT::Extension::MandatoryOnTransition'); # {{{ MandatoryOnTransition Plugin Settings Set($ShowAllCustomFieldsOnMandatoryUpdate, 1); Set( %MandatoryOnTransition, '*' => { '* -> resolved' => ['CF.Customer'], }, ); # }}} --- I cleared the mason cache afterwards and did apachectl graceful. Still the custom fields doesn't show up if I want to comment/correspondent at the ticket and I'm able to close tickets without setting the customer field. Could you please tell me what I did wrong, or which additional information you need to track the error down? Best Regards, Marc Weinand
Show quoted text
> Hey, > > you can just close/delete the ticket. The reason for my problem was my > own stupidity. -.- > Sorry for opening a ticket for nothing.
Hi Marc, No problem, thanks for letting us know. Jim


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