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This queue is for tickets about the RT-Extension-RepeatTicket CPAN distribution.

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The Basics
Id: 125704
Status: new
Priority: 0/
Queue: RT-Extension-RepeatTicket

Owner: Nobody in particular
Requestors: Veronique.Hogan [...]

Bug Information
Severity: (no value)
Broken in: (no value)
Fixed in: (no value)

Subject: question about recurring tickets
Date: Thu, 28 Jun 2018 16:15:26 +0000
To: "bug-RT-Extension-RepeatTicket [...]" <bug-RT-Extension-RepeatTicket [...]>
From: Veronique Hogan <Veronique.Hogan [...]>
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I was wondering if you could clarify something for me. We're using this recurring ticket option and it seems to be working well but there is something that is unclear to me. Once the ticket parameters are set, and click on create ticket, naturally, the ticket is generated, but it's a ticket that is really only due to start in a few months. Does putting this original ticket as resolved still allow the algorithm to generate the ticket on the schedule set? For example, we need fire extinguishers to be inspected in September every year. We generated the recurring ticket this month, but the original ticket is sitting there, open, but we are only going to be doing the work in a few months. Will marking this ticket at resolved (to take it off our plate for the moment) still generate the ticket in September? I'm reading this : But I am unsure if there is such a post that better describes how it works, with an example of how each component works. Any leads on good sites that would be prive some help, but that is not all IT jargon? Véronique Hogan | Adjointe Immeubles et services, Université Sainte-Anne 902-769-2114, poste 7129 902-778-2961 (cellulaire) 902-769-3831 (télécopieur) 1695, route 1, Pointe-de-l'Église (Nouvelle-Écosse) B0W 1M0<> | Facebook<> | Twitter<> | Youtube<> [Université Sainte-Anne]
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