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This queue is for tickets about the RT-Extension-QuickUpdate CPAN distribution.

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The Basics
Id: 102084
Status: new
Priority: 0/
Queue: RT-Extension-QuickUpdate

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Owner: Nobody in particular
Requestors: Daniel.Schwager [...] dtnet.de
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Bug Information
Severity: (no value)
Broken in: (no value)
Fixed in: (no value)



Subject: Status-Rights defined in Lifecycles ignored by QuickUpdate plugin
Date: Thu, 12 Feb 2015 09:18:03 +0000
To: "'bug-RT-Extension-QuickUpdate [...] rt.cpan.org'" <bug-RT-Extension-QuickUpdate [...] rt.cpan.org>
From: Daniel Schwager <Daniel.Schwager [...] dtnet.de>
Hi, if you add some rights to the lifecycle (1) and do not grant this new rights, the user should NOT be able to choose these states. So, we added new rights 'FinishedTicket', 'Wait4CustTicket' and 'ResolvedQTicket' like described in (1). In our Queue setup (2) , we do not grant the rights for our new states. If I comment/reply to a ticket or change the state in "The Basics" (3), our new states are not available. Fine. If I use the QuickUpdate (4), all states, independent on the rights defined in Lifecycle (1) and grand of rights in the (2), all states will be shown. regards Danny (1) Lifecycle /opt/rt4/etc/RT_SiteConfig.pm Set(%Lifecycles, default => { initial => [ 'new' ], active => [ 'open', 'stalled', 'wait4cust', 'finished', 'resolvedq' ], inactive => [ 'resolved', 'rejected', 'deleted' ], defaults => { on_create => 'new', on_merge => 'resolved', approved => 'open', denied => 'rejected', reminder_on_open => 'open', reminder_on_resolve => 'resolved', }, transitions => { "" => [qw(new open resolved)], # from => [ to list ], new => [qw( open stalled wait4cust finished resolved resolvedq rejected deleted)], open => [qw(new stalled wait4cust finished resolved resolvedq rejected deleted)], stalled => [qw(new open wait4cust finished rejected resolvedq resolved deleted)], wait4cust => [qw(new open stalled finished rejected resolvedq resolved deleted)], finished => [qw(new open stalled wait4cust rejected resolvedq resolved deleted)], resolved => [qw(new open stalled wait4cust finished resolvedq rejected deleted)], resolvedq => [qw(new open stalled wait4cust finished resolved rejected deleted)], rejected => [qw(new open stalled wait4cust finished resolved resolvedq deleted)], deleted => [qw(new open stalled wait4cust finished rejected resolvedq resolved )], }, rights => { '* -> deleted' => 'DeleteTicket', '* -> *' => 'ModifyTicket', '* -> wait4cust' => 'Wait4CustTicket', '* -> finished' => 'FinishedTicket', '* -> resolvedq' => 'ResolvedQTicket', }, (2) Queue setup [cid:image003.jpg@01D046AD.2EF83790] (3) Change Status using "Modify ticket" [cid:image005.jpg@01D046AD.2EF83790] (4) Change Status using "Quick Update" [cid:image007.jpg@01D046AD.2EF83790] Viele Gruesse Daniel Schwager ------------------------------------------------------------------- DT Netsolution GmbH - Taläckerstr. 30 - D-70437 Stuttgart Geschäftsführer: Daniel Schwager, Stefan Hörz - HRB Stuttgart 19870 Tel: +49-711-849910-32, Fax: -932 - Mailto:daniel.schwager@dtnet.de
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