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bpkroth [...]

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From Mon Apr 26 09: 30:39 2010
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Subject: commandbymail: reassign ticket, chained owner commands error
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Date: Mon, 26 Apr 2010 08:30:23 -0500
From: Brian Kroth <>
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A ticket was owner by user1. I am an Admin on the queue. If I try to reassign the ticket to someone else using "Owner: user2", I get a mailgate error since I have to unassign or steal the ticket first, so I tried to chain Owner commands. It failed with this: Failed command 'Owner: ARRAY(0xb03f560)' Error message: That user does not exist When I tried to do this (without the # ): # Owner: nobody # Owner: user2 Is there a way to do this? Here's my system information: # cat /etc/debian_version 5.0.4 # perl -v This is perl, v5.10.0 built for i486-linux-gnu-thread-multi # dpkg -l | egrep 'commandbymail|request-tracker3'.8 ii request-tracker3.8 3.8.7-1 extensible trouble-ticket tracking system ii rt3.8-extension-commandbymail 0.08-01-4 Change metadata of ticket via email The second package is currently just a local way of distributing the cpan module. Let me know if you need more information. Thanks, Brian
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