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This queue is for tickets about the RT-Extension-AutomaticAssignment CPAN distribution.

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Id: 124924
Status: new
Priority: 0/
Queue: RT-Extension-AutomaticAssignment

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Owner: Nobody in particular
Requestors: mjackman [...] nhlearninggroup.com
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Delivered-To: cpan-bug+RT-Extension-AutomaticAssignment [...] hipster.bestpractical.com
Subject: Auto-Assign Action not Displaying in Drop-Down Menu
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Thread-Topic: Auto-Assign Action not Displaying in Drop-Down Menu
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To: "bug-RT-Extension-AutomaticAssignment [...] rt.cpan.org" <bug-RT-Extension-AutomaticAssignment [...] rt.cpan.org>
From: Marcus Jackman <mjackman [...] nhlearninggroup.com>
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Hello, I have added your plugin to our RT system, running 4.2.0. However when I go to create a global scrip, there is no auto-assignment available in the "Action" drop-down menu. These are the errors I have received in syslog: [64031] Couldn't load class 'RT::Extension::AutomaticAssignment::Filter::WorkSchedule': Can't locate Business/Hours.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .) at /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm line 5.#012#012Stack:#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm:5]#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm:5]#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html:19]#012 [/opt/rt4/share/html/Admin/autohandler:49]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]#012 [/opt/rt4/share/html/autohandler:53]#012BEGIN failed--compilation aborted at /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm line 5.#012#012Stack:#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm:5]#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html:19]#012 [/opt/rt4/share/html/Admin/autohandler:49]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]#012 [/opt/rt4/share/html/autohandler:53]#012Compilation failed in require at /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html line 19.#012#012Stack:#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html:19]#012 [/opt/rt4/local/plugins/RT-Exten Mar 26 07:37:22 rt4 RT: [64031] Couldn't load class 'RT::Extension::AutomaticAssignment::Filter::WorkSchedule': Attempt to reload RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm aborted.#012Compilation failed in require at /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html line 19.#012#012Stack:#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html:19]#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html:19]#012 [/opt/rt4/share/html/Admin/autohandler:49]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]#012 [/opt/rt4/share/html/autohandler:53] Thank you, Marcus Jackman | IT Technician CompTIA Network+ | Apple Certified Support Professional New Horizons Learning Group 1515 W 190th St Suite 430, Gardena, CA 90248 Direct: (310) 342-3500 | www.nhlearninggroup.com<http://nhlearninggroup.com/> 11 locations in Arizona, California, Nevada and now Utah!
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Subject: RE: [rt.cpan.org #124924] AutoReply: Auto-Assign Action not Displaying in Drop-Down Menu
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References: <RT-Ticket-124924 [...] rt.cpan.org> <052770ab8acd4d23bd5525c002389afc [...] nhlearninggroup.com> <rt-4.0.18-7887-1522078712-55.124924-3-0 [...] rt.cpan.org>
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Thread-Topic: [rt.cpan.org #124924] AutoReply: Auto-Assign Action not Displaying in Drop-Down Menu
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After looking around some more I thought it may be a permission issue. After adjusting permissions, I got the following critical error which broke my Apache webserver: Can't locate RT/Extension/AutomaticAssignment.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .) at /opt/rt4/sbin/../lib/RT.pm line 730. (/opt/rt4/sbin/../lib/RT.pm:391) Can't locate RT/Extension/AutomaticAssignment.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .) at /opt/rt4/sbin/../lib/RT.pm line 730 Show quoted text
-----Original Message----- From: Bugs in RT-Extension-AutomaticAssignment via RT [mailto:bug-RT-Extension-AutomaticAssignment@rt.cpan.org] Sent: Monday, March 26, 2018 8:39 AM To: Marcus Jackman <mjackman@nhlearninggroup.com> Subject: [rt.cpan.org #124924] AutoReply: Auto-Assign Action not Displaying in Drop-Down Menu Greetings, This message has been automatically generated in response to the creation of a trouble ticket regarding: "Auto-Assign Action not Displaying in Drop-Down Menu", a summary of which appears below. There is no need to reply to this message right now. Your ticket has been assigned an ID of [https://urldefense.proofpoint.com/v2/url?u=http-3A__rt.cpan.org&d=DwIDaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=W7Fl9_3x5uPesMBb8gKvtm8C--UTV054ipFPTbwacc4&m=PhC1jZNxJVaufQi_KowZCHKMpCvIOJ1gww74OopRC6w&s=2G2tJUAI211r2I0COfco_0ip7rEx59KG6h_-LkzdAy4&e= #124924]. Your ticket is accessible on the web at: https://urldefense.proofpoint.com/v2/url?u=https-3A__rt.cpan.org_Ticket_Display.html-3Fid-3D124924&d=DwIDaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=W7Fl9_3x5uPesMBb8gKvtm8C--UTV054ipFPTbwacc4&m=PhC1jZNxJVaufQi_KowZCHKMpCvIOJ1gww74OopRC6w&s=M6EZSVBxAwH8Z7FD6P-NnjdbUwL-d-3D36r3TnFjHXY&e= Please include the string: [https://urldefense.proofpoint.com/v2/url?u=http-3A__rt.cpan.org&d=DwIDaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=W7Fl9_3x5uPesMBb8gKvtm8C--UTV054ipFPTbwacc4&m=PhC1jZNxJVaufQi_KowZCHKMpCvIOJ1gww74OopRC6w&s=2G2tJUAI211r2I0COfco_0ip7rEx59KG6h_-LkzdAy4&e= #124924] in the subject line of all future correspondence about this issue. To do so, you may reply to this message. Thank you, bug-RT-Extension-AutomaticAssignment@rt.cpan.org ------------------------------------------------------------------------- Hello, I have added your plugin to our RT system, running 4.2.0. However when I go to create a global scrip, there is no auto-assignment available in the "Action" drop-down menu. These are the errors I have received in syslog: [64031] Couldn't load class 'RT::Extension::AutomaticAssignment::Filter::WorkSchedule': Can't locate Business/Hours.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib /opt/rt4/sbin/../lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .) at /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm line 5.#012#012Stack:#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm:5]#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm:5]#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html:19]#012 [/opt/rt4/share/html/Admin/autohandler:49]#012 [/opt/rt4/sbin/../li b/RT/Interface/Web.pm:680]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]#012 [/opt/rt4/share/html/autohandler:53]#012BEGIN failed--compilation aborted at /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm line 5.#012#012Stack:#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/lib/RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm:5]#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html:19]#012 [/opt/rt4/share/html/Admin/autohandler:49]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]#012 [/opt/rt4/share/html/autohandler:53]#012Compilation failed in require at /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html line 19.#012#012Stack:#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html :19]#012 [/opt/rt4/local/plugins/RT-Exten Mar 26 07:37:22 rt4 RT: [64031] Couldn't load class 'RT::Extension::AutomaticAssignment::Filter::WorkSchedule': Attempt to reload RT/Extension/AutomaticAssignment/Filter/WorkSchedule.pm aborted.#012Compilation failed in require at /opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html line 19.#012#012Stack:#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html:19]#012 [/opt/rt4/local/plugins/RT-Extension-AutomaticAssignment/html/Admin/Queues/AutomaticAssignment.html:19]#012 [/opt/rt4/share/html/Admin/autohandler:49]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]#012 [/opt/rt4/share/html/autohandler:53] Thank you, Marcus Jackman | IT Technician CompTIA Network+ | Apple Certified Support Professional New Horizons Learning Group 1515 W 190th St Suite 430, Gardena, CA 90248 Direct: (310) 342-3500 | www.nhlearninggroup.com<http://nhlearninggroup.com/> 11 locations in Arizona, California, Nevada and now Utah!


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