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Delivered-To: | cpan-bug+RT-Extension-CommandByMail [...] hipster.bestpractical.com |
Subject: | Issue Setting Owner Via Email |
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Date: | Fri, 24 Jul 2015 21:51:59 +0000 |
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To: | "bug-RT-Extension-CommandByMail [...] rt.cpan.org" <bug-RT-Extension-CommandByMail [...] rt.cpan.org> |
From: | Jay Jahns <jjahns [...] vmware.com> |
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Running version RT 4.2.11
Plugin version is 1.00
Issue is when trying to set owner of a newly created ticket that nobody owns.
Getting the following errors:
[12516] [Fri Jul 24 21:42:38 2015] [warning]: Failed command '?owner: jjahns'
Error message: Command '?owner' is unknown (/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:756)
[12516] [Fri Jul 24 21:42:38 2015] [crit]: Extended mailgate error: Failed command '?owner: jjahns'
Error message: Command '?owner' is unknown (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:245)
rt-mailgate returns the following:
Failed command '?owner: jjahns'
Error message: Command '?owner' is unknown?
I have been looking at the TakeAction.pm file to find out why this is the case. We are simply specifying Owner and the username as defined in RT. The user is authorized to take ownership of the ticket and there are no issues like this in the UI, so its definitely the plugin from what I can tell.
Thanks for all your hard work, and thank you for making a fantastic product/extension.
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