Bug #106069 for RT-Extension-CommandByMail: Issue Setting Owner Via Email

So according to the TakeAction.pm, the value is located in the REGULAR_ATTRIBUTES: our @REGULAR_ATTRIBUTES = qw(Queue Owner Subject Status Priority FinalPriority); However, it appears that it fails at this section of code: foreach my $cmd ( keys %cmds ) { my ($val, $msg) = _CheckCommand( $cmd ); unless ( $val ) { $results{ $cmd } = { value => delete $cmds{ $cmd }, result => $val, message => $msg, }; } } The _CheckCommand function is as defined here: sub _CheckCommand { my ($cmd, $val) = (lc shift, shift); return 1 if $cmd =~ /^(add|del|)customfield{.*}$/i; return 1 if $cmd =~ /^transactioncustomfield{.*}$/i; if ( grep $cmd eq lc $_, @REGULAR_ATTRIBUTES, @TIME_ATTRIBUTES, @DATE_ATTRIBUTES ) { return 1 unless ref $val; return (0, "Command '$cmd' doesn't support multiple values"); } return 1 if grep $cmd eq lc $_, @LINK_ATTRIBUTES, @WATCHER_ATTRIBUTES; if ( $cmd =~ /^(?:add|del)(.*)$/i ) { my $cmd = $1; if ( grep $cmd eq lc $_, @REGULAR_ATTRIBUTES, @TIME_ATTRIBUTES, @DATE_ATTRIBUTES ) { return (0, "Command '$cmd' doesn't support multiple values"); } return 1 if grep $cmd eq lc $_, @LINK_ATTRIBUTES, @WATCHER_ATTRIBUTES; } return (0, "Command '$cmd' is unknown"); } I'm not sure yet on what the problem is, but I'm currently testing the removal of this check to see if that allows us to set the owner.